Refund Policy

Last updated: January 15, 2026

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At N&T Railroad, we take pride in the quality of our products and stand behind our work. Please review the following refund and return policy carefully before making a purchase.

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Returns & Refunds

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We do not accept returns or issue refunds for orders unless there is a problem with the item received.

Refunds or replacements will only be considered in the following situations:

• The item arrives damaged

• The item is defective

• The item received is incorrect due to our error

If an issue occurs, please contact us within 7 days of delivery with a description of the issue and clear photos of the item and packaging.

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Return Shipping Costs

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If a return is approved:

• The buyer is responsible for return shipping costs

• Original shipping costs are non-refundable

We recommend using a trackable shipping method, as N&T Railroad is not responsible for items lost in return transit.

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Non-Returnable Items

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We do not accept returns for:

• Change of mind

• Incorrect orders placed by the customer

• Items that have been used, installed, or modified

• Custom or made-to-order products, unless defective

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Refund Processing

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Once a return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

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Exchanges

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If your item is damaged or defective, we may offer a replacement instead of a refund, depending on the situation.

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Contact Us

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If you believe your order qualifies for a return or refund, please contact us:

Email: ntrailroad@gmail.com

We’re committed to resolving legitimate issues fairly and promptly.